AMC Packages

AMC: Hello Call @ Rs. 250/-

The call made by the company or customer for Technician visit.

AMC: SERVICE CALL @ Rs. 450/-

When there is no specific complaint/fault in RO Unit and Customer just want to get serviced his Unit.

Jobs to be done under Refresher Service:

• Input & Output TDS Check
• Cleaning/Washing of Pre-Filter
• Replacement of Flow-Restrictor (F.R.)
• Back Flushing of Carbon Filter
• Back Flushing of Sediment Filter
• Checking of Flow Rate/Output Rate of RO Unit
• Cleaning of Storage Tank
• Replacement of Inlet/Outlet Pipe
• Placement of Next Service Due Sticker

Terms & Conditions

• No Service Charge for Next 48 hrs if any problem arises due to Refresher Service.
• No Consumable/Spare Part is included under this service hence will be charged extra.
• If any part gets damaged during service, no responsibility of Company and cost will be charged if replaced.

AMC: MINI CARE PACK @ Rs. 1199/-

What it offers

• Get 6 ‘Service Call’ coupons worth Rs. 250/- each.
• Get 6 ‘Hello Call’ coupons worth Rs. 100/- each.
• Get 2 redeemable vouchers of Rs500 that can be exchanged against any service, repair or spares invoice raised by the company.
• Get 10% off on all spares parts.
• Get redeemable vouchers of Rs 1000 that can be exchanged against purchase of any New Era OSMO RO Unit.
• Get free “Loyalty Club” membership and enjoy a host of benefits and latest offerings.
• Long 3 Year validity from the date of purchase of Mini Service Pack (MSP).

Other Benefits

• All coupons and voucher are transferable with-in the validity period.
• No Servicecharge will be applicable with-in 48 hrs. In case of re-occurrence of the same problem that has been attended to in previous visit or service.
• You may schedule your service call to a maximum of 7 days in advance.
• Get scheduled ‘Service Call’ reminders so that you get pure and clean water regularly.

Terms & Conditions

• 1 Voucher/Offer/ Coupon may be redeemed at one time.
• Hello Call or Service Call will not be made on Sunday/Holidays.
• All Consumables/ Spare Parts will be charged extra.
• All the Voucher/Offer/ Coupon Valid in Delhi only.
• Customers must provide their membership ID while lodging any complaint or requesting a call.
• Service Call must be booked 48 hrs in advance.
• Vouchers can be used only for onsite Services/jobs.

AMC Plan (Power +) @ Rs. 1850/-

• Customer will get 4 ‘Refresher Service’, 1^st on Inception of AMC, 2^nd after 3months, 3^rd after 6 months and 4^th after 9 Months.
• No Visit/service Charges are to be paid for 1 year.
• 11. All Electric/electronic parts (Booster Pump, SMPS, Solenoid Valve, Flood Valve, UV Choke etc.) will be covered for 1 year.

Terms & Conditions

• No consumable parts/filters are covered under this AMC Plan
• Electric/Electronic parts may be replaced by either new one or repaired as per condition/requirement.
• Other Common T & C.

AMC Plan - 500@Rs. 2550/-

In this plan all parts of the unit are covered excluding Breakables such as Storage Tank, Fitting, etc. There will be three routine servicesand replacement of five filters.

Maximum TDS Limit in this plan is 500 Mg/ltr.

Annual Maintenance Contract (Terms & Conditions)

• Customer will get 4 ‘Refresher Service’, 1^st on Inception of AMC, 2^nd after 3months, 3^rd after 6 months and 4^th after 9 Months.
• No Visit/service Charges are to be paid for 1 year.
• All Electric/electronic parts will be covered for 1 year.
• Pre-Filter Candle will be changed on all 4 ‘Refresher service.
• Sediment Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• Carbon Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• All filters will be replaced with new one (not recycled/repaired) during AMC Period.
• Assurance of pure & tasteful water for whole year by Changing the RO Membrane as and when required.

Terms & Conditions

• Membrane will not be replaced more than twice in the whole AMC Period.
• Pre Filter Candle/Sediment/Carbon will be replaced as per Schedule only.
• Electric/Electronic parts may be replaced by either new one or repaired as per condition/requirement.

AMC Plan - 1500 @Rs. 3550/-

In this plan all parts of the unit are covered excluding Breakables such as Storage Tank, Fitting, etc. There will be three routine services and replacement of five filters.

Maximum TDS Limit in this plan is 1500 Mg/ltr.

Annual Maintenance Contract (Terms & Conditions)

• Customer will get 4 ‘Refresher Service’, 1^st on Inception of AMC, 2^nd after 3months, 3^rd after 6 months and 4^th after 9 Months.
• No Visit/service Charges are to be paid for 1 year.
• All Electric/electronic parts will be covered for 1 year.
• Pre-Filter Candle will be changed on all 4 ‘Refresher service.
• Sediment Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• Carbon Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• All filters will be replaced with new one (not recycled/repaired) during AMC Period.
• Assurance of pure & tasteful water for whole year by Changing the RO Membrane as and when required.

Terms & Conditions

• Membrane will not be replaced more than twice in the whole AMC Period.
• Pre Filter Candle/Sediment/Carbon will be replaced as per Schedule only.
• Electric/Electronic parts may be replaced by either new one or repaired as per condition/requirement.

AMC Plan - 2500 @Rs. 4250/-

In this plan all parts of the unit are covered excluding Breakables such as Storage Tank, Fitting, etc. There will be three routine services and replacement of five filters.

Maximum TDS Limit in this plan is 2500 Mg/ltr.

Annual Maintenance Contract (Terms & Conditions)

• Customer will get 4 ‘Refresher Service’, 1^st on Inception of AMC, 2^nd after 3months, 3^rd after 6 months and 4^th after 9 Months.
• No Visit/service Charges are to be paid for 1 year.
• All Electric/electronic parts will be covered for 1 year.
• Pre-Filter Candle will be changed on all 4 ‘Refresher service.
• Sediment Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• Carbon Filter will be changed on 1^st & 3^{rd ‘}Refresher Service.
• All filters will be replaced with new one (not recycled/repaired) during AMC Period.
• Assurance of pure & tasteful water for whole year by Changing the RO Membrane as and when required.

Terms & Conditions

• Membrane will not be replaced more than twice in the whole AMC Period.
• Pre Filter Candle/Sediment/Carbon will be replaced as per Schedule only.
• Electric/Electronic parts may be replaced by either new one or repaired as per condition/requirement.

GROUP AMC

• Dedicated Relationship Manager.
• Monthly Camp in society for Trouble Shooting.
• Monthly visit on each customer.
• Free service for Ro units installed in RWA premises like Guard Room, Society office, Temple etc.
• 1 customer will get free AMC out of every 15 AMC of Society. (By lucky Draw)

Terms & Conditions

• Minimum requirement 31 AMC in society.
• Group AMC benefits will lapse as customer left society premises.
• Other Common T & C.

AMC PORTABILITY

• Port your AMC from other service provider.
• Pay for AMC & AMC Tenure will start when your existing AMC period expires.
• Free service/AMC coverage by us for balance period.

Terms & Conditions

• Applicable only when existing AMC period is left less than 6 months.
• Other Common T & C.

SERVICE KIT

(This is Combo Pack of Filters which can be purchased separately as & when required, when customer is out of Warranty/AMC)

Service Kit-1

• Content: 1 Membrane, 1 Sediment, 2 Carbon, 1 Spun, 3 Meters Pipe, 1 F.R. & 1 Manual Key.
• Cost: Rs 1950

Service Kit-2

• Content: 1 Membrane, 1 Spun
• Cost: Rs 1550

Service Kit-3

• Content: 1 Spun, 1 Sediment, 1 Carbon
• Cost: Rs 425

Common Terms & Conditions

• The contract shall not cover visits / replacement of parts under the
  • Damage caused to the equipment due to floods, fire, accident, riot
  • Damage caused to the equipment due to failure to observe the operating instructions & pre-caution as in User's Manual.
  • Defects due to usage of non-recommended spare.
  • Visits for customers re-training or for re-installation at a different
  • Defects /failures resulting from servicing repairs done by a person
  • Where this equipment is under use for more than 8 hours a day
  • In case of increase in input TDS more than described limit.
• Inspection & test report of the company's office/service centre will be
• The equipment must be in good working condition. The same to be certified by autorised representative of ORSPL, before this contract becomes effective. The customer shall pay the necessary charges in the first instance for rendering the equipment so workable, for which ORSPL will submit an estimate for approval. This Clause does not apply if a contract.
• ORSPL shall not be liable for death/injury consequential damages to
• This contract is not terminable before the expiry period nor it is transferable in the event of resale/gift to any other person.
• Membrane will not be replaced more than twice in the whole AMC Period.
• Pre Filter Candle/Sediment/Carbon will be replaced as per Schedule only.
• Electric/Electronic parts may be replaced by either new one or repaired as per condition/requirement.

*Term & Conditions Apply.